How Long Is Processing And Shipping?
custom glass cutting boards – 5-10 business days
custom wood cutting boards – 5-10 business days
USA Shipping: 2-6 business days through UPS or USPS.
International Shipping: 15-25 Business Days.
In all cases, once your order ships, you will receive an automatic email with your tracking number.
Delays can be caused by a design being submitted in violation of our policies or are very low resolution. If there is an issue with your design, we will email you to resolve it. If you submit an order and it is flagged for any reason, the order will be put on hold and delayed until the issue is resolved or the order is cancelled.
I Need My Cutting Board By A Certain Date. What Should I Do?
Please review our order processing times to get an idea of when the order will arrive based on your intended purchase date. Order processing times do not change as our products are custom made specifically for you once your order is submitted and the product/s take multiple days to produce. We cannot guarantee shipping delivery date as the shipping carrier may experience unexpected delays that are out of our control during the transport and delivery of your package.
Please contact us using our SUPPORT Portal with your order ID# & desired delivery date and we will check with our production team to see if it is feasible. If it is feasible, expedite fee and/or upgraded shipping charges may apply but we cannot guarantee shipping delivery date as the shipping carrier may experience unexpected delays that are out of our control during the transport and delivery of your package.
I Already Created A Design And Now I Want To Edit It. Do I Have To Start Over?
No, you do not need to start over! Click the link to your design from your email then click “Customize my design”. Your design will reload and you can edit it. Once done, it will save as a new design.